IT support for not‑for‑profit organisations

Microsoft 365 licensing can become difficult for NFPs because staff, volunteers, board members, contractors and external users don't all need the same licence or the same level of access.

We help review the licence mix by user role, device need, data access and risk profile. Some users may need Business Premium features such as Defender for Business, Intune device management and Conditional Access. Others may be properly served by Business Basic or a more limited access model.

NFP access patterns are rarely simple. Board members may need secure access to board papers but not operational systems. Volunteers may need limited access to files, email or event information, but not donor, client or finance records. Contractors may need time-bounded access to specific systems and clean offboarding when the engagement ends.

We help structure user groups, MFA, Conditional Access, guest access, device posture, shared mailboxes, document access and offboarding processes so access stays practical and controlled.

Many not-for-profit environments rely on personal devices, especially for board members, volunteers, casual workers, contractors and remote staff.

We help define which user groups can use personal devices, what they can access, what controls apply and when a device should not be trusted. That may include Intune, app protection policies, Conditional Access, device compliance, managed-device standards, guest access rules and stale-device cleanup.

NFPs often hold sensitive information about donors, clients, participants, members, staff, volunteers, funding arrangements, service activity and board decisions.

We support the IT controls around that information: identity, MFA, Conditional Access, endpoint protection, Microsoft 365 security, external sharing, backup, recovery, vendor access and incident response readiness. We also help produce clearer evidence for leadership, auditors, cyber insurance, funders and the board.

NFPs depend on Microsoft 365, email, shared files, donor records, case-management systems, finance platforms, board papers, reporting workflows and service delivery information. Backups need to reflect how the organisation operates, not just whether a backup product exists.

We help review backup scope, Microsoft 365 backup, restore evidence, recovery priority, identity recovery, application dependencies and incident response pathways.

Many NFP teams carry a high administrative load: funder reporting, board packs, approvals, finance administration, volunteer onboarding, service activity reporting, grant processes and operational updates.

We help review workflows that are clear enough to formalise. The right solution may be a Power Automate flow, SharePoint List, Teams approval, Power App or a simpler Microsoft 365 workflow.

Many NFPs have someone managing IT alongside another role. That person may be in operations, finance, administration, service delivery or executive leadership.

We support that person rather than work around them. That can include helpdesk support, engineering escalation, Microsoft 365 support, vendor coordination, cybersecurity uplift, backup and recovery, project sequencing and clearer ownership.

NFP environments often depend on several platforms: Microsoft 365, finance systems, donor platforms, CRM, case-management systems, telephony, fundraising platforms, reporting tools, cybersecurity platforms, backup systems and specialist program applications.

When something breaks, the issue rarely sits neatly with one vendor. We coordinate across the relevant vendors where the issue crosses into IT: identity, permissions, devices, Microsoft 365, backup, recovery, email, workflow, reporting, user access or escalation.