IT support for manufacturing and industrial businesses

ERP, MES, warehouse systems, scheduling, quality, traceability, production reporting and dispatch platforms aren't back-office systems in an industrial business. They influence what gets made, what gets shipped, what gets recorded, what can be traced and what the business can promise customers.

We look after everything around those systems: identity, device access, Microsoft 365, site networks, backup and vendor coordination.

The boundary between corporate IT and operational technology should be clear, documented and carefully managed.

We support the IT side of that boundary: network segmentation, firewall policy, identity, endpoint security, vendor access pathways, backup, recovery, monitoring and escalation. Where the work sits inside OT engineering, SCADA configuration, PLC programming or control-system design, we coordinate with the relevant OT engineers, equipment vendors or control-system specialists.

Industrial environments rely on vendors, OEMs, integrators and third-party support providers to keep equipment and systems operating. The issue isn't legitimate support. The issue is uncontrolled support: shared VPN logins, always-on tunnels, unmanaged remote tools, stale accounts, unknown credentials and access that outlives the work.

We help implement named identity, role-scoped permissions, MFA, time-bounded access, session logging, documented vendor ownership and access review.

Industrial sites often need reliable connectivity across offices, warehouses, plants, remote sites and field users. That may include SD-WAN, firewalls, site-to-site connectivity, internet failover, secure remote access, segmentation, monitoring and standardised network policy.

We help design and support networks that reflect operational reality: production areas, warehouse users, office users, vendors, cloud systems, remote support and recovery requirements.

Recovery readiness isn't just whether backups exist. The real question is whether ERP, MES, quality and traceability systems come back in the right order, fast enough for production.

We help map dependencies, review backup scope, assess immutability, test restore paths, define system priority and create runbooks that sequence recovery around the way operations actually run.

Industrial businesses need cybersecurity controls, but not every control can be applied blindly. Legacy systems, vendor support constraints, production windows, equipment requirements and operational risk can all affect how controls should be implemented.

We help apply Essential Eight-aligned controls where they fit, use compensating controls where standard implementation would create operational risk, and document risk acceptance where a system can't be changed safely.

Microsoft 365, identity and endpoint controls often sit across the whole business: office users, managers, supervisors, warehouse teams, field users, vendors and sometimes production-supporting access.

Office and site users get one identity standard: MFA, Conditional Access, privileged access controls and consistent devices.

Industrial incidents move quickly because decisions affect systems, operations, customers, insurers, vendors and leadership at the same time.

We help update incident response pathways so leadership escalation, insurer engagement, vendor coordination, evidence collection, recovery sequencing and reporting obligations are considered before the business is under pressure.